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Returns & refunds

Return & Refund Policy

Last Updated: 14 August 2026

At Hadaf Venture, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the following policy.

1. Return Period

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be:

  • Unused and in its original condition.
  • In its original packaging.
  • Complete with all original tags, labels, and accessories where applicable.
  • Free from damage, stains, marks, or signs of use.
  • Accompanied by the order details or proof of purchase.

2. Fashion & Garment Returns

Garments may be returned within the 7-day return period provided they are unused, unworn, unwashed, and returned with their original tags and packaging intact. For hygiene reasons, items that have been worn, washed, altered, damaged, or otherwise used may not be accepted for return.

3. Cosmetics & Beauty Products

For hygiene and safety reasons, cosmetics, beauty, skincare, haircare, fragrances, and other personal-care products should be returned unopened, unused, and in their original sealed packaging. Once a cosmetic or personal-care product has been opened or used, it will generally not be eligible for return unless the product is defective, damaged, incorrect, or otherwise does not match the order.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, incorrect, or materially different from its description, please contact us as soon as possible. Please provide: your order number; a description of the issue; clear photographs of the item and packaging; any other information reasonably required to assess the issue. We will review the issue and, where appropriate, arrange a replacement, return, or refund in accordance with applicable UAE consumer-protection requirements.

5. Items Not Eligible for Return

A return may not be accepted where:

  • The item has been used, worn, washed, or altered.
  • Original tags or packaging have been removed or damaged.
  • The product has been opened where the product is subject to hygiene restrictions.
  • The item has been damaged after delivery due to customer use or handling.
  • The return request is made after the applicable return period, except where applicable law provides otherwise.

6. How to Request a Return

To request a return, contact us at:

Please include your order number, name, item(s) you wish to return, and reason for the return. Our customer service team will provide the next steps after reviewing your request.

7. Return Inspection

Returned items may be inspected before a refund or replacement is approved. If the returned item does not meet the applicable return conditions, we may contact you regarding the issue and the available options.

8. Refunds

Once an eligible return has been received and approved, the applicable refund will be processed using the appropriate payment method. For Cash on Delivery orders, we will contact the customer to confirm the appropriate refund arrangement. Any refund timing may depend on the payment provider or banking institution where applicable.

9. Delivery Charges

Any applicable delivery or return-collection charges will be communicated to the customer during the return process. Where an item is returned because it is defective, damaged, incorrect, or materially different from its description, Hadaf Venture will handle the matter in accordance with applicable UAE consumer-protection requirements.

10. Changes to This Policy

Hadaf Venture reserves the right to update this Return & Refund Policy when necessary. The latest version will always be published on this website.

11. Contact Us

For questions regarding returns or refunds, please contact:

Hadaf Venture
Email: info@hadafventureforclothing.com
Phone/WhatsApp: +971 54 477 5584
Office #503-A, Bu Haleeba Plaza, Al Muraqqabat, Dubai, United Arab Emirates